Service and Quality Guarantee

Product Quality

We pride ourselves in using the highest quality materials and standards of workmanship. If you have any questions or comments please use the form in the 'Contact Us' section.

Prices

All prices Quoted are in UK Pounds Sterling and include VAT (local sales tax)

Any local import duties/taxes and local taxes are the responsibility of the customer. All Prices are correct. E&OE.

VAT (Sales Tax)

UK VAT (Sales Tax) is payable ONLY by customers in the UK or other EU countries.
Customers resident outside the UK or EU Countries, do NOT pay any UK VAT (Sales Tax).

VAT Reg. No. GB907081045

Delivery

Each garment is dispatched in custom packaging designed to deliver your tie, cravat or scarf in pristine condition.

We will notify you by email when your order has been dispatched.

In order to pass on to you the benefits of value for money, we avoid using an express service. Our delivery schedules are as follows:

Payment Options

Credit Cards
Our online credit card system uses the latest 128 bit encryption which offers you the best possible protection against credit card fraud.
You can rest assured your credit card and personal details will be safe with us. Our system automatically checks credit card details with the bank and we regularly check customer details to reduce fraud and keep our prices as competitive as possible.

By Post
Alternatively you may print our order form and post it to us with your cheque made payable to "CountryTies.com" or postal order, payable in UK Pounds Sterling/GBP please.

By Fax
Please complete our order form with your credit card details and fax it to us on 01903 859 719.
(international customers please use +44 1903 859 719).

By Telephone
Alternatively you can place your order by telephone on
01903 782 282
(international customers please use +44 1903 782 282).

Returns / Refund Policy / Order Cancellation

In the unlikely event of your tie, cravat or scarf arriving in anything less than perfect condition please use the 'Contact Us' form and we will send you instructions regarding the return for a free replacement or a refund.
All items leave us in perfect condition, so please do not accept delivery of an item which has obviously been damaged in transit.

If you are not satisfied with your tie, cravat or scarf for any other reason, you may return it to us for a refund. It must be returned in "as new" condition, and in original packaging. We request you please 'Contact Us' with details before you return the garment. Should you wish to cancel your order please contact us with your details for a full refund.

Complaints

Our aim is to please, give satisfaction and offer value for money. Should you have a complaint please use the contact us form, your communication will be dealt with as speedily and efficiently as possible.

Insurance

All our garments are insured. In the rare event of non-delivery or damage, the problem should be reported to us using the 'Contact Us' form . If a claim for damage in transit is to be made, please keep ALL the packing.

© Copyrights

All copyrights relating to these ties, cravats and scarves are the property of CountryTies.com.
Any use of the images, including the reproduction, modification, distribution or replication of the images, without the written permission of CountryTies.com is strictly prohibited.

Privacy Policy

When you order a tie, cravat or scarf from us or make an online inquiry, we gather certain information which you submit. This includes an address and contact details that we require to action your request. CountryTies.com i.e. www.CountryTies.com will not sell, rent, lend or disclose your information in any form whatsoever to any third party other than for the dispatch of your order.

Law

English law shall apply. E&OE.